Frequently Asked Questions
What is the minimum order quantity?▼
Most products have a minimum order of 25 pieces. Some items may have higher minimums depending on customization options.
Can I get a sample before bulk order?▼
Yes, we offer sample orders for most products. Contact our sales team for pricing and availability.
What branding methods do you offer?▼
We offer Screen Printing, Digital Printing, Embroidery, Laser Engraving, and UV Printing. The available methods depend on the product material and design complexity.
How long does production take?▼
Standard production is 5-7 business days. Express production (24-48 hours) is available for urgent orders at an additional cost.
Do you ship to all EU countries?▼
Yes, we deliver to all 27 EU member states. Delivery times vary from 2-5 business days depending on the destination.
What file formats do you accept for branding?▼
We accept AI, EPS, PDF, and high-resolution PNG/JPG files. Vector formats are preferred for best print quality.
Can I reorder the same product?▼
Yes, reorders are easy. Your artwork and settings are saved in our system for quick reprocessing.
What payment methods do you accept?▼
We accept bank transfer, credit card, and PayPal. Net-30 terms available for approved business accounts.